Trust on the Line

A Philosophical Exploration of Trust in the Networked Era

By Esther Keymolen

Governments, companies, and citizens all think trust is important. Especially today, in the networked era where we make use e-services and increasingly interact and buy online, trust has become a necessary condition for society to thrive. But what do we mean when we talk about trust and how does the rise of the Internet transform the functioning of trust? This book starts off with a thorough conceptual analysis of trust, drawing on insights from philosophy and sociology to sharpen our understanding of the topic. The book explains how the arrival of large systems (such as the internet) has changed the character of trust, which today is no longer based on interpersonal interactions but has become completely mediated by technologies. Based on the layered building plan of the Internet itself, a new conceptual lens called 4Cs is developed to analyze and understand trust in the networked era. The 4Cs refer to the four layers which all have to be taken into account to assess trust online: context, code, codification, and curation. The 4Cs bring together firsthand experiences of the user (context), the type of technology that is used (code), the legal implication (codification) and business interests (curation) in order to get a clear picture of the trust issues that may arise. In the final part of the book, some real-life cases are discussed (digital hotel keys, Airbnb, online personalization) to illustrate how trust-analyzed through the 4Cs lens-might flourish or be challenged in our current networked era. [Subject: Legal Philosophy]

Publication Date: 10/10/2016
Format: Paper
ISBN: 9789462403338