Total Quality Management (TQM)
Total Quality Management (TQM) is viewed as the continuous improvement of work processes to enhance an organization's ability to deliver high quality products/services in a cost-effective manner. It typically involves a number of interventions - such as the identification of customer requirements, cross functional teams, a selection of suppliers based on quality, and the use of a variety of technical (scientific) methods - to enhance analysis and process management methods. TQM also involves a multiple stakeholder philosophy which values the community, customers, and employees equally. Implicit in this philosophy are the values of teamwork and collaboration. TQM programs had their origins in US companies in the 1980s, in response to the competitive onslaught of Japanese companies in the automobile and electronics industries. Companies in many other industries quickly followed suit, as did the consulting firms hired to help companies adopt TQM. Organizational stress has become a crucial challenge for contemporary business undertakings, and there is adequate empirical evidence which indicates a strong correlation between organizational stress and TQM. There is little doubt that, when implemented properly, TQM can have a dramatic impact on the performance and culture of an organization. This book examines TQM and its effect on human performance.
Publication Date: 1/27/2012