Strategic Management of Professional Service Firms

By Bente Lowendahl

In this third revised edition the following issues are discussed among others: To what extent are professional service firms (PSFs) different? When is a service (not) professional? What are particular challenges in managing PSFs? What are important strategic issues for PSFs? Hiring, training and keeping the right people. Competing for, gaining, delivering, and learning from the "right" client projects. Delivering the "right" kind of services the "right" way.

219 pages

Publication Date: 3/1/2005
Format: Cloth
ISBN: 9788763001274