Help

How do I order a book?
How secure is buying online? 
How much will shipping cost?
How long will it take to receive my books?
Stock levels
What happens if the book I want is "Temp out of stock"?
How do I return a book I purchased
What is your Privacy Policy
I couldn't find the title I was looking for..
The title that I want is "Not Yet Published"
Exam Copies

 

How do I order a book?

To order a title, you must search for that title through the Quick Search box located at the top of each page. After you have found the title you wish to order, click on the title link and then click the Add to Cart button. This will send you to our secure shopping cart where you information will be collected.

How secure is buying online?

You can shop at ISBS online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry (PCI) Data Security Standard.

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

 

How much will shipping cost?

US Addresses: $5.99 for the first book, $2.10 each additional book
Canadian Addresses: $12.25 for the first book, $3.95 each additional book
(individual rates only, please refer to our retail schedules for institutional rates)

How long will it take to receive my books?

We will have your web order shipped within two working days of receipt. We ship USPS to addresses in the United States and Canada. We will email you a confirmation upon shipment.

Stock Levels

We update stock levels at the end of every week, so they are NOT live. If you wish to check availability of any title, please feel free to give us a call at 1-800-944-6190 between 8:00am and 5:00pm PST Monday through Friday. You can also place your order over the phone if you wish.

What happens if the book I want is "Temp out of stock"?

When a book is marked as Temp out of Stock, it means that we do not have any copies of the book in our warehouse. We have ordered copies from the publisher and are simply awaiting the next shipment. The average time between shipments is 4-6 weeks.

As we do not charge your card until we ship your order, you should place your order, ensuring that you will get a copy as soon as the title arrives. If we do not receive any orders for a title, it is possible that our ordering system will not order any copies from the publisher until we do.

How do I return a book I purchased?

Please call 1-800-944-6190 and our customer service representatives will help you. 

What is your privacy policy?

Simple: We do not share your personal information with anyone outside the company. For more information, you can view our detailed privacy policy here.

I couldn't find the title I was looking for...

Our title database is constantly expanding and changing. If you are having trouble finding a specific title, please contact us at 1-800-944-6190 and one of our customer service representatives will help you find the book you are looking for.

The title that I want is "Not yet Published"

We are simply trying to market as many of the titles that we distribute as possible. Not Yet Published titles will be available as long as we have information on them. If you would like to pre-order a NYP book, you may do so simply by clicking on the "Purchase Book" button. We will reserve a copy for you and ship it to you as soon as we receive it. ISBS will not charge your credit card until we ship your order out. In some cases, it may be necessary to contact you in order to complete the purchase when the book is ready to ship.

Exam Copies Policy

Exam Copies are for professors to review for possible use in upcoming courses. These are offered at a 50% discount off the list price, plus shipping & handling fees. This discount is offered on a prepaid non-returnable basis only. Quantities are limited.

To obtain an exam copy, please fax your request to 503-280-8832, or email it to examrequest@isbs.com. The request should include: your name, address, and phone number; the class information, including name, start date, and expected enrollment.

We will contact you with a proforma invoice (quote), so you can pay by check or credit card.